Shipping & Return

Shipping

We request the cost of shipping at rate of $4.99. Orders are subject to verification and approval before shipping and may take 2-3 days to process.  All our items will be shipped from the local warehouse located in USA or Hong Kong. A shipment usually takes 7-15 business days to arrive. Please forgive us for any delays may have been happened due to peak times or the duration of quality check. 

Return

Thank you for shopping at dyzone.com. We hope that you’ve had a great experience shopping our items. However, If you don’t absolutely love your merchandise, we’ll happy to take it back !

Our products can be returned within 15 days from the date of you received package. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product isn’t used or damaged as well as unworn, unwashed and in its original conditions, tags, etc 
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return, please check carefully to help us both in this return process otherwise we will make sure to sort it out as quickly as possible. 

Once we receive your exchange in the mailbox, we’ll get the replacement out/ refund to you as soon as possible.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us at support@dyzone.com